If a mistake or inaccurate information was entered when initiating or completing an application, it can not be updated after the renter submits it. In the event of this type of error, the appropriate party will need to initiate another application, and the renter will need to complete the application.
Advise the renter to use the email they used with the initial application to avoid paying another application fee.
For more information on initiating an application, refer to these two help articles:
- How to initiate an application as a listing agent
- How to initiate an application as a tenant agent or renter
However, if any party involved in the application receives an error message, this might indicate a technical error that needs to be addressed by our team. Initiate the Application Assistance chatbot to connect with a member of our Customer Support Team and inform them about the error message.
To learn more about when to contact Customer Support, refer to this help article.
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