Can a renter update a submitted application if they made a mistake?

No. Once an application is paid for and submitted, you can not change its information. You must ask the appropriate party to initiate a new application, and then the renter will complete it again using the same email address.

For more information on initiating an application, refer to these two help articles: 

  1. How to initiate an application as a listing agent
  2. How to initiate an application as a tenant agent or renter

As the renter, you will not pay a second application fee but must use the original email address associated with the initial application. 

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