Who do I contact for support:
If you need assistance, you will need to contact either Rental Beast or Transunion depending on the type of issues you are experiencing.
For technical issues within the Rental Beast dashboard (IE, stuck payment or application submission), please use our Application Assistant chatbot to resolve them.
Transunion has multiple support teams depending on your concern:
- For assistance with manual verification, call 800-916-8800.
- For assistance with screening report discrepancies or disputes, call 1-888-230-9376.
- For general concerns or questions, call 833-458-6338.
- You can also refer to this article for additional ways to contact them.
Why should I use the Application Assistant chatbot:
Utilizing our 24/7 chat support is the fastest support method because emails/voicemails are responded to typically within two business days. If our chatbot cannot resolve your question, you will be connected to a Customer Support agent (during business hours) or asked to submit a ticket.
Do not submit an email request or leave a voicemail after initiating chat support or submitting a ticket. Doing this results in multiple tickets and will delay response time. Any voicemails or emails are typically responded to within two business days.
What are the hours of live chat support for Rental Beast:
Live customer chat support is available 9:00 AM ET to 8:30 PM ET Monday through Friday and from 10:00 AM ET to 6:30 PM ET on Saturday.
Related to